Frequently Asked Questions

How can we get listed as a service center?
Last Updated 5 years ago

Service Centers are simply account holders that have declared themselves, or their locations, as facilities that will service fitness equipment. When customers purchase items from us, they will be shown a list of servicers in their area where they can get help troubleshooting, repairing, or installing the part they just purchased. You must have an account to have your locations listed as a service center. The step by step instructions for setting up service centers are different for the two kinds of accounts.
Single User accounts can only have one location (the billing address). To set this location up as a service center, login and click the link "My Account" under the Member Center menu on the left. Next select "Change Account Profile". Edit any of the company information you need in the form that appears, and select yes or no from the drop down for "Service Center". Click on the "Update Account" button to submit the changes.
Multiple User accounts may have more than one location, and the account administrator may assign their service center location. To set a location as a service center, first login as an account administrator. Click the link "My Account" under the Member Center menu on the left. Next select "Company Locations" in the top of the box on the right. Select from the list the location you wish to set up as a service center. Edit any of the location information you need in the form that appears, and select yes or no from the drop down for "Service Center". Click on the "Update Address" button to submit the changes.
Step by step instructions to create an account and get listed are available here.

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