Frequently Asked Questions

Where Do I Find My Model and Serial Number
Last Updated 5 years ago

Model information is generally found on a white or silver sticker located on the frame of the machine. This location changes depending on what type of machine you have and who the manufacturer is.

  • Treadmills: On the side of an upright or on the display console. Near where the power cord enters the machine. If it can be put in an upright position, it may be down along the frame of the machine.
  • Ellipticals/Bikes: On the display console. Near where the power cord enters the machine. On the front or rear stabilizers. It may even be on the sides or underneath the machine.
  • Steppers: On the display console. Near where the power cord enters the machine. On the bottom of the frame under the foot plate.
  • Strength Machines: Underneath a seat (if the machine has one). On the frame of the machine near the base. Near the weight stack (if the machine has one).

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