Frequently Asked Questions

What if my package is received with damaged or missing items?
Last Updated 6 years ago

Does the outside of the package, show severe damage?

Refuse the package at the time of delivery.

Once a package is refused, or if the damage is noticed after delivery, please contact us within 3 days of delivery to begin the claims process.

Please allow up to 30 days for resolve of a damaged package claim.


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