Frequently Asked Questions
What if I need to return a part
Last Updated 4 years ago
If you need to return a part, you will need a Return Authorization number (RA#) to return parts, you can create your RA online by clicking on this link enter your order number and zip code, then following the instructions to create an RA. Online RA creation is only supported for parts that were ordered wrong or not used. If your part is defective or you have some other issue, please call our office to obtain the Return Authorization. Please have the order number as well as the make, model and serial number of your equipment available when you call. Our office number is 636-634-2202 Monday-Friday 8a-4:30p Central time.All packages received without a valid RA number written on them will be returned to sender.